Are You Really a 5-Star Hotel?

 Okay, I don't normally post negativity on my blog, but I just had to share my experience with Edsa Shangri-la Hotel last week.
Me and my sister checked in last week at Edsa Shangri-la because we wanted to relax and enjoy the last few days of holy week. 
I'll share it by category- my mild, angry and what the hell (WTH) reactions:
1. The Rooms: We asked for a suite connecting to a normal room. So they let us wait and wait because they said they were fixing the rooms- and they gave us two normal rooms that are not connecting. We complained and they finally gave us two connecting normal rooms and a basket of chocolates (thank you for the apology basket). Not what we asked for but we got it anyway.
2. The toilet bowl: I don't even know how to describe it. So old school.

3. The TV (this is bordering from mild to angry now): The other room had a flat screen TV while we had a normal TV. Really, Edsa- Shangri-la? At least invest on your television- after all, you are a five-star hotel right? I felt like I was back in the 90's!

Moving on to the nest category- ANGRY:
4. Cleanliness: When we entered to room, we saw a piece of pita bread on the floor that they forgot to clean up. WOW. 

5. TV connection: I was actually already pissed that night, so I wanted to relax and just watch a movie and found a channel playing Blind Side. Right in the middle of the movie, the cable got shut down. TWICE. We called to ask what happened and they just said they didn't know either.

6. Pay per view: So we decided to just pay and watch a movie so we didn't have to be disturbed by the cable and voila- they didn't have pay per view. How can a hotel not have pay per view??
7. Room Service: They weren't efficient at all. Hotels are all about service, don't you agree?

It made me think twice if Edsa Shangri-la Hotel is really a five-star hotel. The only good thing about that night is they had fast and free internet.


Anonymous said...

I haven't tried checking-in in any Shangri-la hotel but upon reading this post, total turn off!

Para siyang 3 star.. wait! Make that 2 star hotel.

Mas ok pa ata mag check-in sa microtel kesa diyan.

iamjillyace said...

This is really disappointing :( Hope they will do something about this issue..

Cheftonio said...

Wow. This reminds me of my bad residence inn hotel experience but this is supposedly a 5-star hotel.

You guys should've just stayed at maxims (resorts world). Very very very nice. Check out my post here:

Disclaimer: I'm not in any way connected to RW/ Maxims nor do I get any commish.

Anyway, this is very bad for a hotel branded as shangrila because they are known worldwide.

Claire said...

So disappointing :( Talo pa sila ng mga so-so hotels like Microtel Inns and Suites in Mall of Asia. Though simple lang yung rooms, at least clean and courteous yung staff.

Tati Carpio said...

I can feel you girl!
That is really disappointing and I guess your comment (coming from fabulous girl) is a wake up call for the management.

Bon-Bon said...

Hi! I'm working here in Dubai and we do supplies hotel facilities such LCD-appliances-hotel system to all hotels here.
Hotels here are obliged to follow some rules from the municipality like if you a 5 star hotel you should use a LCD tv and if you insist to use a normal tv the hotel must be under hotel apt and not a 5 star hotel.
Don't we have like that in Philippines?

mr. crackpot said...

Rubbish at its best. I hope they act on it.

LiezyL said...

oh my, nafeel ko talaga ang frustration while reading this post. bad service is bad service, even with a fancy name.

Chesca Dizon said...

Makati Shangri-La is way better than that. :D You should try there. :) They have nice comfort rooms, good beddings, a flat screen TV too. ;)
**based from personal experience.

yonibresley said...
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Mally. said...

Do you honestly have nothing better to do than get angry about a TV that 'wasn't flatscreen and made me feel like i was back in the 90's'?

You live in a country that struggles economically and is full of poverty, and I understand that you're not crawling in poverty at all, but before you get upset over such petty things, maybe try and think about those around you who don't have a TV, or a clean functioning sewerage system.

Not hating on you at all, I normally love your blog. I just think there are more important things to invest your energy and emotions in, rather than getting angry over petty issues such as this.

KIER said...

Here's mine.

Be KIER-ful.

Angeliz said...

Okay, the pita bread was disgusting! So disappointing.

Raiza Kasilag said...
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Denise said...

hahahahahahahahaha on the tv. chillax people, this is a cool post. so next time we plan on checking in to Shang, let's ask for a ten star room.

Smolder Me said...

wow! never again at edsa shang! eek!

Vanessa said...

@Mally: She's not complaining about the TV per se but about the fact that an expensive "five-star" hotel has such outdated facilities. She's not getting her money's worth.